Radiant Privacy Policy

Rydot Infotech Private Limited respects your privacy and is committed to helping you understand what data we collect, why we collect it, and what we do with it. Please spend some time carefully reading the below-mentioned privacy policies.

1. Services covered by this Policy

Rydot Infotech Private Limited currently operates the mobile application (the “App”) as well as the website (the "Website" and, together with the App, the “Services”).

2. Information We Collect From You

2.1. We may collect personal information (like Name, Email, Mobile, and Company name) from you through the services in the ways discussed in the policy. We may also receive your personal information from our channel partners. This is the information you provided while purchasing Radiant devices or services. You might not be able to access some portions of the services if you choose not to provide personal information when requested.

2.2. Our channel partners, with whom you are a customer, will also provide the details that are mentioned above. With the help of the Radiant application, customers, as well as channel partners, can get access to these details.

2.3. The following are just a few examples of how we might use or divulge the personal data we gather from you if we deem it necessary or permissible to do so:

  • To protect people or property,
  • To protect our services, rights, or property,
  • To comply with legal requirements,
  • Respond to court orders, requests from the authorities, and orders from other public and governmental agencies.
3. Registration

To use the services, you need to register by providing us with your email address. We may also collect information including your phone number, name, email address, and company name.

4. Emails and Push Notifications

We may contact you and/or send you electronic communications using email. If you do not want to receive emails from us, you can always opt-out by following the unsubscribe instructions provided in such emails. Please note that even if you opt out from receiving communications, you may still receive administrative communications, such as push notifications about your account activities (e.g. account confirmations, password changes, etc.), and any other important account amendment details. We may also send you to push notifications regarding the same. Push notifications can be turned off in your mobile device's settings.

5. Non-personal information we collect from you

5.1. A lot of the time, when you use the services, you will routinely get some non-personal information. We gather this data to make sure the services work properly. We might also collect information about your browser or device, pixel tags, app usage data, other technologies, and aggregated information. This information may include:

App usage information, including the date and time your device's app connects to our servers and information, has been transferred to the app based on your device's unique identifier. When you download and use the App, we may also get information that is automatically collected by your browser, device, or the App itself. We may collect computer type (Windows or Macintosh), Media Access Control (MAC) address, device manufacturer and model; Internet browser version and type; screen resolution; the domain name of your Internet service provider; the operating system you are using; language; and the name and version of the services (such as the App) you are using; and your "click path" through the Sites or the App; We may use your IP address for purposes such as calculating usage levels, administering the services, and diagnosing server problems.

5.2. We might utilize technology, such as cookies, to accomplish this. Unless you give us or have given us personal information in the past, your access to our services and the information given through all these technologies will be anonymized.

5.3. When you voluntarily give it, we may also gather non-personal information, such as your preferred means of contact.

5.4. Except as compelled by the applicable law to do differently, we may use and disclose non-personal information for any purpose. In certain circumstances, we might merge this data with personal data. Your account information might be connected to the distributor's server, for instance, if you have an account with our services. If we combine the data, we will treat it as personal data as long as it is combined.

6. Our Promise to Protect the Personal Data We Have Gathered

To protect personal information within our organization, we try to utilize acceptable organizational, technical, and administrative methods. However, no website or Internet transmission is 100% safe. As a result, we can't promise that there won't ever be an intrusion, hack, data loss, or another breach. The App and services are used at the user's own risk. We kindly request that you take precautions to protect the privacy of your data by memorizing your password or storing it in a secure location.

7. Third Parties

The privacy, information, or other practices of any third party, including any third party running any website or service to which the services link, are not covered by this privacy statement, and we are not liable for them.

8. Transfer of Personal Data

Your data may need to be transferred to and/or stored at a location outside of your country of residence for both processing and storage purposes. You consent to the sending, keeping, and/or processing of your data if you accept this privacy statement.

9. Notice of changes to the policy

By alerting registered users and customers via email or the App of the existence of a new policy and/or by publishing the new policy on the services, we retain the right to alter this policy at any time. Your continued use of our services following the posting of any changes to the policy will signify your acceptance of and commitment to be bound by those changes. All changes to the policy will take effect when they are posted.